What We Did for Scott
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About Scott
Scott is the director of operations for a
company providing therapy to autistic children. He had already
designed a clinic management database for his company that was
functioning well. What Scott had not automated was the work flow
scheduling of his staff members and patients. This is a complex
procedure that requires times to be kept for a whole series of
activities and conflicts between staff and patient activities to be
avoided. This function was taking two or three people per centre to
accomplish by hand.
What was done
A program was designed that:
- Allowed the scheduling of staff and
patient activities for any day.
- Automatically determined conflicts prior
to committing the appointments.
- Allowed the reallocation of staff
resouces without having to reschedule individual
appointments.
- Allowed viewing the resultant schedule
either by selected staff member or by selected client per day (To
Do List), week or month (Calendar view).
- Provided a day guide for each centre
that allowed the supervisor to know where everyone was over the
day.
- Allowed block scheduling using an
existing schedule as a model.
- Allowed rescheduling with full conflict
detection in place, removing the fear of introducing conflicts
into the schedule.
- Allowed all of this to be done over a
WAN so that the East Coast, West Coast and Mid West centres could
all use the program.
- Provided reporting as
required.
- Gave individual users express
permissions for security purposes.
The Result
The scheduling function is now handled by
one person per office and the results are available to all. It is
quicker, neater and more accurate than the old method.
Followup
Last I checked there were over 40,000 events
scheduled in this program. There have been features added from time
to time as the nature of the business has changed.
- Last altered
02/21/2007
- www.lichen-software.com